I encountered some bad service in Gastown from a store called Crome Yellow on Abbott Street. I was on my break with my boss and he decided to stop into the store – he saw a shoe that he wanted and wanted to check it out. We went in and my boss was greeted and was helped by helpful and knowledgable guy called Juno Kim.

I went to the back of the store to check everything else out and saw a beautiful guitar on display with a pick in it and everything. I picked it up and was admiring the guitar and was about to play when the manager, Michael Burt, talks to me from behind his counter.

Manager: “Do you play guitar?”

Me: “Yup! This is a nice guitar”

Manager: “Yeah… you shouldn’t pick it up like that. That’s a $3,000 guitar custom built by a master guitar maker who spent four months on it. You shouldn’t pick it up without asking.”

What kind of service is this? If you have a problem with people touching things, either don’t put it on display or put up a sign saying “Don’t touch – Please Ask” or something like that. Service like that is probably what’s getting you no customers on the floor and less than 20 fans on Facebook, and less than 15 on Twitter.

At that point, I just put down the guitar and told my boss to buy the shoes elsewhere.

I was there to check out the store to see if we could do a feature on them for the magazine – that’s definitely not happening anymore. My boss was going to buy a bunch of stuff there, too – that’s not happening either. I was also looking for new jackets – I’m shopping elsewhere.

keep me organized. PLEASE

enjoy the holiday. another trees post tomorrow